It is important to read our Warranty, Refunds and Returns Policy before you purchase any product.

Last Updated on May 5, 2024

Acceptance of the terms and conditions of this website at checkout deems you have accepted the policy below.

This Policy applies to all products bought from Magnet Man.

This Policy forms part of the Magnet Man Terms and Conditions and Privacy Policy and so words defined in the Terms and Conditions and Privacy Policy have the same meaning in this Policy, unless the context indicates otherwise.

Nothing in this Policy is intended to limit your statutory rights in any way.

We reserve the right to update or amend this policy at any time without any prior notice to you.

Please always ensure you are aware of our latest terms & conditions, returns & refunds policies or any other terms presented on this web site.

1. Changed your mind

If you changed your mind, kindly notify us by email explaining what your concerns are and our returns department will evaluate the refund. Note that the product will need to returned, unopened to us at your own cost before any return will be granted.

Under the Consumer Protection Act you have 7 days to return your product UNUSED and in ORIGINAL condition to us before we will grant you a refund. You are responsible for the return shipping fees.

2. Cancelling an order

Once you place an order, confirm the order and complete payment the order is considered to be a binding commitment from you.

If under any rare circumstances we approve a cancellation, there will be a 10% handling charge deducted from your purchase price as we incur admin, banking and transaction refund fees.

3. Not what you ordered.

If you accidentally got sent the wrong product please notify us immediately. It is very unlikely to happen but not impossible. We will arrange that the correct product is sent to you ASAP.

4. Products damaged on delivery

Unfortunately damages do sometimes occur with items in transit it happens very seldom with us but does happen from time to time.

We take great care to bubble wrap and protect each product we ship to ensure your product arrives in perfect condition.

4.1 Visible damage to outside of package

If you notice any visible damage to the package on arrival with the courier you may refuse the delivery.

 4.2 Checking your product on arrival

You MUST open your package within 24 hours of receipt from the courier and notify us within the first 24 hours of any damages.

It is very important to notify us on sales@themagnetshop.coza if your package has arrived damaged or has been tampered with.

In your email we need you to include photographs of the damaged packaging or and product so that we may take the matter up with the courier company and be able to start processing the collection of the damaged product from you and sending you a replacement ASAP.

(subject to stock availability)

We will arrange to collect the product from you at no charge to you. Once we have inspected the product and validated your return, we will replace the product as soon as possible.

(subject to stock availability)